Hotel de Havelet has been named Winner of the Brand Ambassador Award at the recent Best Western Annual Members Conference (AMC) 2026. The hotel was also recognised for nine consecutive years of the Quality & Service Award and shortlisted for the Sustainability Award and Hotel of the Year.
The Brand Ambassador Award recognises the hotel with the strongest brand scorecard engagement metrics over the last 12 months. Achieving this accolade reflects Hotel de Havelet’s strong commitment to brand standards and guest experience across the Best Western network.
The Quality & Service Award reflects consistently high guest satisfaction scores and operational excellence across the network. Receiving this recognition for nine consecutive years is a remarkable achievement and a true testament to the dedication and professionalism of the entire team in delivering outstanding guest experiences.
Located above St Peter Port with panoramic views across the harbour and neighbouring islands, Hotel de Havelet is a four-star hotel offering 34 bedrooms, the Copenhagen Bar & Grill and a Health Suite. The hotel prides itself on combining local character with the reassurance of being part of the Best Western family.
Gennaro Festivo, General Manager of Hotel de Havelet, said:
‘We are incredibly honored to receive this award, which is a great testament to the hard work and passion of our entire team at Hotel de Havelet. These achievements reaffirm our continuous dedication to enhancing guest experiences and upholding the values that make us a proud part of the Best Western family, and we look forward to welcoming even more guests to our beautiful hotel.’
The celebrations extended beyond Hotel de Havelet, with sister property Moores Hotel being officially recognised for 40 years of continuous affiliation with Best Western.
Reaching four decades within the brand is a significant milestone and highlights the long-standing commitment and partnership with Best Western. It reflects the enduring strength of Guernsey’s independent hospitality sector and the value of consistent collaboration.
Karel Harris, Managing Director of Sarnia Hotels Group, said:
‘Being shortlisted in multiple categories, receiving the Brand Ambassador Award, and celebrating milestone recognitions across both properties marks a tremendous achievement for the group. Over the last ten years, the hotel group has made substantial investments to facilities, enhancing guest experiences and ensuring both properties continue to evolve in line with brand expectations and market demands. The focus has remained firmly on delivering quality whilst maintaining the warm, authentic hospitality for which the hotels are known.’
For more information about Hotel de Havelet Hotel, please visit: dehaveletguernsey.com/
For more information about Moores Hotel, please visit: mooresguernsey.com/
